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Our

Terms & Conditions

  1. All invoice should be paid as stipulated on the final invoice (C.O.D. /A.S.A.P./ 7 Days / 30 days) please be advised that absolutely no late payments will be excepted.
  2. A.S.A.P client (ad hock clients) means that a client will pay 75% of the quote and then the final 25% will be paid before the final report are send by email (spot on polygraph will not forward any final reports to the clients before the final invoice is paid). Please understand that unfortunately there are has been non-paying customers in the past that made this necessary and we have zero tolerance towards this issue.
  3. If the payments are not paid as stipulated in the quote or final invoice, an additional 25% of the amount will be added to the total amount owing. All late payments will also have 25 % of the fee added.
  4. Please take note: If for any reason a polygraph test was conducted before a deposit was paid the full amount shall be paid before the final report is handed over.
  5. You are responsible for the full amount quoted from the moment you accept the quote, regardless of whether the tests deliver a confession or not. You are liable for all costs quoted on acceptance. QUOTES
  6. All quotes are subject to change depending on situations on the day of the booking. (This is because our travelling expenses may vary depending on changing factors like:
  7. Petrol price increases, distances travelled, new tollgate fees or any additional expenses (as agreed to) to the examiner. The final invoice will include these additional fees.
  8. These expenses will be discussed with the client and will not be unreasonable. CANCELLATION OF CONFIRMED BOOKINGS
  9. In the event of a cancellation, the customer will forfeit the 75 % deposit already paid.
  10. If for any reason a final booking was confirmed by phone or email and the customer has not paid the deposit of 75% yet, the customer shall pay 75% of the total quote or invoice as a cancellation fee to Spot on polygraph within 7 days following the day of the confirmed booking.
  1. All proceedings are recorded on camera and written to a dvd - which may be purchased by the client at an additional cost.
  2. Spot on polygraph is available to testify for the client in a CCMA or any other hearing if requested. Please arrange and book us in advance.
  3. Any information shared between the examiner /polygraphist and the person(s) in contact for the company is absolute confidential and will not be disclosed to any other party. Results will only be shared with the subject without permission to do so.
  4. A telephonic booking confirmation between spot on polygraph and the client will be binding and final.
  5. The client accepts and agrees that under no circumstances or for any reason may he/she refuse payment of the full amount agreed to, to spot on polygraph after the booking was confirmed and /or testing was conducted.
  6. Reports will be submitted by email within 72 hours of conducting the polygraph test
  7. The results are time consuming as the measuring and analysis must be accurate but spot on polygraph will do all in its power to submit test reports as speedily as possible. PREPARATIONS FOR THE POLYGRAPH TEST TO BE CONDUCTED On the day of the test spot on polygraph and the client will have a short meeting to discuss all the facts. Please ensure that the contact or responsible person is available to meet with our examiner/s on the day and before the test/s are to be conducted. This meeting is essential to ensure that the questions formulated correctly Please make sure that the subject/s understand that a polygraph test takes approximately 1 hour per person. The entire procedure and questions will be explained to the subject. It is important for the subject/s to understand exactly what is going on and how the procedure works. Take note that there are three different kind of results possible from our polygraph charts - Fail test - deceptive Pass test - no deception Inconclusive - no result An inconclusive result may be caused by the following factors affecting the subject: - Illegal drugs - Cold weather - Very little sleep - Distraction to the subjects body e.g. Death of a family member and several other possible reasons - Strong medication e.g. Depression medication An inconclusive result occurs very seldom (2%)and it is suggested that subject/s be retested or alternately, a voice stress analysing test can be conducted. FRIENDLY REQUEST Ideal conditions to ensure the best results for the test/s to be conducted:
  8. A closed office, 1 big table and 3 chairs are available on the day. Some water with glasses also available for the examiner and examinees.
  9. A warm office will be good for the equipment that we use
  10. The subject should be sobering on the day of the test
  1. All proceedings are recorded on camera and written to a dvd - which may be purchased by the client at an additional cost.
  2. Spot on polygraph is available to testify for the client in a CCMA or any other hearing if requested. Please arrange and book us in advance.
  3. Any information shared between the examiner /polygraphist and the person(s) in contact for the company is absolute confidential and will not be disclosed to any other party. Results will only be shared with the subject without permission to do so.
  4. A telephonic booking confirmation between spot on polygraph and the client will be binding and final.
  5. The client accepts and agrees that under no circumstances or for any reason may he/she refuse payment of the full amount agreed to, to spot on polygraph after the booking was confirmed and /or testing was conducted.
  6. Reports will be submitted by email within 72 hours of conducting the polygraph test
  7. The results are time consuming as the measuring and analysis must be accurate but spot on polygraph will do all in its power to submit test reports as speedily as possible. PREPARATIONS FOR THE POLYGRAPH TEST TO BE CONDUCTED On the day of the test spot on polygraph and the client will have a short meeting to discuss all the facts. Please ensure that the contact or responsible person is available to meet with our examiner/s on the day and before the test/s are to be conducted. This meeting is essential to ensure that the questions formulated correctly Please make sure that the subject/s understand that a polygraph test takes approximately 1 hour per person. The entire procedure and questions will be explained to the subject. It is important for the subject/s to understand exactly what is going on and how the procedure works. Take note that there are three different kind of results possible from our polygraph charts - Fail test - deceptive Pass test - no deception Inconclusive - no result An inconclusive result may be caused by the following factors affecting the subject: - Illegal drugs - Cold weather - Very little sleep - Distraction to the subjects body e.g. Death of a family member and several other possible reasons - Strong medication e.g. Depression medication An inconclusive result occurs very seldom (2%)and it is suggested that subject/s be retested or alternately, a voice stress analysing test can be conducted. FRIENDLY REQUEST Ideal conditions to ensure the best results for the test/s to be conducted:
  8. A closed office, 1 big table and 3 chairs are available on the day. Some water with glasses also available for the examiner and examinees.
  9. A warm office will be good for the equipment that we use
  10. The subject should be sobering on the day of the test
  11. Subject/s have slept for at least 4 to 8 hours
  12. Subject/s not using any illegal drugs, or strong medication
  13. Subject/s have at least eaten breakfast, lunch or dinner.
  14. If a lady is pregnant the examiner has permission from the company to perform voice stress testing.
  15. The room used for testing on the day can be locked when leaving the room.
  16. Our client will not be held responsible for any theft/loss to spot on polygraph instrumentation if the room/office used for testing on the day as lockable.
  17. If for any reason a subject damage the polygraph instrumentation on the day, the company is fully liable to pay for the total damage to the instrumentation. The client understands and agrees to the information above and agrees to the confirmation of the booking

SPOT ON POLYGRAPH

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